Access helpful information, essential service contacts, and frequently used resources for Calgary residents. Whether you need to contact 311, 211, 911 or Calgary Police non-emergency, find property tax information, check Calgary Transit services, understand waste and recycling, or connect with City programs and community supports, this page brings important information together in one convenient place.
Use the resources below to quickly find the right service, information, or contact for your needs.
Report an Issue
311 is the City of Calgary’s primary service for reporting non-emergency concerns, requesting City services, and obtaining information about City programs.
You can access 311 by:
- Dialing 311 within Calgary
- Using the Calgary 311 mobile app
- Submitting a request online through The City of Calgary website
City services and bylaw information
Call 311 or visit calgary.ca/311 for information about City services (e.g. garbage collection) or if you have bylaw questions, concerns or want to file a bylaw complaint. You can also call 311 if you have questions for the fire department that don’t require dispatch such as fire prevention, smoke alarm assistance for seniors and people with disabilities, etc).
Call 9-1-1 if you need immediate assistance from police, fire, or an ambulance.
Calgary 9-1-1 is the first point of contact in an emergency. We serve as the critical link between citizens and the emergency support they need, 24 hours a day, seven days a week.
Emergency calls
Call 9-1-1 when there is a threat to your health, safety or property and you need immediate assistance from police, fire or an ambulance.
- You or someone else has a life-threatening medical emergency that requires an ambulance (e.g. chest pain, serious bleeding or trouble breathing)
- You see fire, smell smoke, or your carbon monoxide alarm goes off
- You or someone else is in a motor vehicle collision with injuries
- You see or hear fighting, screaming or gunshots
- You see a crime in-progress such as a break and enter, vandalism, or an assault
- You see or know of a serious crime that has just occurred including an abduction or robbery
- You see someone who is driving dangerously
- You see a downed power line, smell gas, or there is a hazardous materials spill, contamination, or poisoning
Non-emergency calls
Call the police non-emergency line at 403-266-1234 for public safety matters and reports of crimes not in progress (e.g. missing or stolen property, non-injury accidents, break and enters, graffiti, fraud, etc).
Medical non-emergencies
For general health information or advice, call Healthlink at 811 or visit MyHealth.Alberta.ca.
211
In Alberta, individuals can call 2-1-1 for a free, confidential 24/7 service that connects people to community, social, health, and government services.
Call or text 211, or visit 211.ca for help and guidance in non-emergency situations such as mental health and addiction support, connection to food and basic needs, or access to community and social resources. The service is free, confidential, and available 24/7.
Call the HELP team at 403-998-7388 if you see unhoused individuals in a vulnerable state (e.g. having a poor mental health moment, intoxicated and/or using drugs in a public space, trespassing or sleeping in the doorway of a business, in need of transportation, etc).
Call or text 9-8-8 for the 24/7 Suicide Crisis Helpline.
Calgary Transit
Calgary Transit connects residents to communities, employment centres, schools, recreation facilities, and destinations across the city through bus, CTrain, and On Demand transit services. Access route maps, schedules, service updates, fare information, and trip planning tools to help you get where you need to go.
Access real-time transit information and service updates to help plan your travel throughout Calgary.
Property Tax & Assessment
If you are a property and/or business owner, this service allows you to access and review your assessment and tax information.
City Of Calgary mytax tool
FAQs
Garbage, recycling and composting pickup schedule
When you submit a 311 request, it is routed through a centralized system and assigned to the appropriate City department for review and action. As departments assess requests, they may create internal work orders, add notes, or close the 311 ticket once it has been transferred into their operational systems.
A closed 311 ticket does not always mean the issue has been resolved. In many cases, it indicates that the request has been reviewed and forwarded for action. Due to the volume of requests received across Calgary, City departments are often unable to provide individual follow-up updates on every submission.
Residents are encouraged to keep their reference number and submit a follow-up 311 request if additional information or updates are required.
Bylaw Services is a team that develops bylaws and enforces them within Calgary – bylaws being standards by which all Calgarians must live and abide by. These bylaws have been developed in order to help you live in harmony with your fellow Calgarians and to create beautiful and safe communities.
Learn more about Bylaw Standards