Access helpful information, City service links, and answers to frequently asked questions. From 311 requests and permits to waste collection, transit, bylaws, and community resources, this page is designed to help residents find the information they need and connect with the appropriate City services.
Report an Issue
311 is the City of Calgary’s primary service for reporting non-emergency concerns, requesting City services, and obtaining information about City programs.
You can access 311 by:
- Dialing 311 within Calgary
- Using the Calgary 311 mobile app
- Submitting a request online through The City of Calgary website
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In Alberta, individuals can call 2-1-1 for a free, confidential 24/7 service that connects people to community, social, health, and government services.
Calgary Transit
Calgary Transit connects residents to communities, employment centres, schools, recreation facilities, and destinations across the city through bus, CTrain, and On Demand transit services. Access route maps, schedules, service updates, fare information, and trip planning tools to help you get where you need to go.
Access real-time transit information and service updates to help plan your travel throughout Calgary.
Property Tax & Assessment
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City Of Calgary mytax tool
Emergency & Community Safety Resources
Find important contacts and resources for emergencies, public safety concerns, crisis support, and City services. Whether you need immediate assistance, non-emergency reporting, or community support programs, these resources can help connect you to the right service when you need it most.
View ResourcesFAQs
Garbage, recycling and composting pickup schedule
When you submit a 311 request, it is routed through a centralized system and assigned to the appropriate City department for review and action. As departments assess requests, they may create internal work orders, add notes, or close the 311 ticket once it has been transferred into their operational systems.
A closed 311 ticket does not always mean the issue has been resolved. In many cases, it indicates that the request has been reviewed and forwarded for action. Due to the volume of requests received across Calgary, City departments are often unable to provide individual follow-up updates on every submission.
Residents are encouraged to keep their reference number and submit a follow-up 311 request if additional information or updates are required.